Reorganization Announced for Business Services Computing and System Support Group - 11/11/10

Purdue Comptroller Mary Catherine Gaisbauer, ITEA Executive Director Douglas Foster and ITAC Executive Director Terry Schroeder announced to Business Services Computing and System Support Group staff Wednesday that a reorganization of both areas is being implemented Monday, Nov. 15. The changes focus on reporting structure, technical resources and business processes.

Leadership intends for the changes to clarify the definition and responsibility lines for IT personnel between departmental computing and enterprise applications. The expected results are: improved collaboration and communication between IT and the business organizations; an environment to sustain integrity, continuous improvement and innovations; enhanced value-added and timeliness of business process changes; holistic streamlined business processes; and maximized resources and limit ongoing costs.

“The reorganization will help us distinguish technical resources from business resources,” Gaisbauer said. “SSG fulfills both of these roles now, but through the reorg, we will make clearer who is accountable for each.”

Under the new plan, the SSG is incorporated into the Business Systems Technical Competency Center (BSTCC), and the Supply Chain, Finance and HR-Payroll team managers report directly to Foster. In addition, a new team of business analysts pulled from BSTCC staff with rotational assignments reports directly to Gaisbauer.

Another organizational change incorporates the SSG/BSC staff with the University Comptroller’s office. Under the new structure, Reporting Manager Kay Parker assumes responsibility for a consolidated reporting function and reports directly to Assistant Comptroller Matt Westhuis. Manager of Training and Communications Susan Slaybaugh and Fiscal Administrator Mark Cripe report directly to Gaisbauer.

The reorganized reporting structure also calls for a group of departmental computing analysts assigned to ITAC. It creates a comprehensive resource team under one manager, Cheryl Gray, reporting to Schroeder.

Leadership views the reorganization as a step that maintains the integrity of the University while better aligning Business Services and IT with the University’s strategic goals.

“The reorganization will be a collaborative process, inclusive of stakeholders, utilizing clear and realistic prioritization and use of resources,” Gaisbauer said. “By providing clearly defined expectations of staff and organizational units, we should see a much improved leveraging of internal strengths across the University system.”

Foster agrees, adding, “The realignment is expected to leverage current investments in technology, while offering a true partnership between IT and business owners based on mutual trust and respect.”

Although planning for the reorganization has been in progress for several months, as Foster noted, the reorganizational changes will not be apparent overnight. The new structure is expected to be complete by the end of the calendar year, with additional changes affecting processes and governance still to come.

“We’re all going to stretch here a little bit,” Foster said. “But when all the pieces of the reorganization are in place, we will provide added value to our customers and get things done more quickly with a higher level of quality.”