Remedy 7.1 Moved to Production Over Weekend - 06/29/09

The newest version of Remedy – the software ticketing tool to record, track and monitor requests for IT service – became available to Purdue University users today.

“Remedy 7.1 provides a more logical flow of operational and product categories that will allow support staff to categorize incidents more efficiently,” said Dwight Snethen, director of customer service and quality assurance.

Life support and assistance for the new version are available today at a variety of locations around campus, Snethen said. Those locations include:
     -- Student Services/Enrollment Management (Schleman Hall and Hovde Hall, Sherry Tillotson Ward)
     -- Business Services (Freehafer first floor, Dwight Snethen)
     -- OnePurdue/myPurdue (Ross, Julie Miller)
     -- ITaP
     -- Freehafer basement (Jim Slopsema)
     -- Young (Vicki Farnsworth and Rob Cumberland)
     -- DCS (Paula Mezo)
     -- CSC (Lauren Johannigman and Elizabeth Vanderpool)
Remedy users in need of assistance may also call the ITaP Customer Service Center at 494-4000. Online assistance also is available on ITaP’s Remedy Help page, which includes frequently asked questions, Web-based training and a glossary.

The decision to “go-live” with the Remedy 7.1 environment this weekend announced by the Remedy Steering Committee, the Remedy Executive Steering Committee, and the core project team.