ITaP Offers Tips About Emailed Payment Advices - 09/4/08
In response to a number of problems reported by faculty and staff regarding emailed direct deposit payment advices, a team of Information Technology, Business Services, and OnePurdue staff investigated.
These are the most commonly reported problems:
- “I never received a direct deposit email notification.”
- “I cannot open the attachment.” - or - “I did not receive an attachment.”
- “I do not recognize the sender and do not think it is safe to open.” - or - “I did not recognize the sender, so I deleted the email thinking it was not safe to open.”
The team’s troubleshooting recommendations and who to contact follow:
- A payment advice email is sent from OnePurdue's system when an accounts payable or travel direct deposit reimbursement is made. The email consists of a blank message with an attachment (*.pdf) containing details of the reimbursement, including payment amount.
- When received, the payment advice will be sent from Purdue Payment Notification.
- To help ensure receipt of payment advice emails individuals may wish to consider adding PurduePaymentNotification@exchange.purdue.edu to their address book or “safe senders” list.
If experiencing any of the commonly reported problems listed above, please visit the ITaP help article available through the OnePurdue Knowledge Base.
If the information provided in the help article does not help to resolve the issue, please let the Customer Support Center know by sending an email to firstname.lastname@example.org or call 494-4000.