• Initial Service Level Agreement

Desktop Service Level Offerings

• Desktop Repair
• Non-Supported Machines
• ROTC GP Machines
• SSTA Workstation Maintenance Timeline

Laptop Service Level Offerings

• Laptop as a Desktop
• MobiLAN Wireless Classroom

Peripheral Service Level Offerings

• Electronic Devices
• Electronic Notepad
• Graphics Tablet
• Multifunction Printers
• Printer Repair

Other Service Level Offerings

• Computer Equipment Moves
• Instant Messaging
• Competency Center Instant Messaging - Communicator 2005
• Media Disposal Process
• Multimedia File Space
• Shared Folder Permission Review
• System Outage Communication Plan

Memoranda Regarding Special Agreements

• CAPS - Video File Storage MOU
• PUSH - LIS Harvest Mapper MOU
• REGISTRAR - SCRIP-SAFE Diploma On Demand MOU