Desktop Support

Phone: 494-4000

Email: itap@purdue.edu


Service Requests

Phone: 494-7776

Email: acpf-requests@purdue.edu

Fax: 494-0566


Young Hall

155 South Grant Street

West Lafayette, IN 47907-2144

News From Administrative Computing Physical Facilities

April 20, 2011 - Physical Facilities IT Support Updates

With a month passed since the changeover of desktop support to the Cooperative Services-Desktop Support (CSDS), we in Administrative Computing – Physical Facilities (ADCOM-PF) thought it would be good to provide updates and info on some of the new processes.

PUID NEEDED FOR PASSWORD AND ACCOUNT RESETS

As a security measure, whenever you contact ITaP’s Customer Service Center (CSC) at 4-4000 to request your user login password to be reset or for your account to be unlocked, they will ask for your PUID number. Please have it handy when you call for password issues. If you do not know your PUID, it can be found in One Purdue Employee Self-Service under “Personal Information”-“Additional Personal Data”.

Also, there is a self-help method available to reset your password if you have enabled that feature by providing answers to challenge questions. A full explanation is found here: http://support.purdue.edu/goldanswers/175292. This process also needs your PUID.

COMPUTER, WINDOWS 7, AND OFFICE 2010 UPGRADES

Planning and preparations are on-going for computer hardware purchases and machine replacements / upgrades within Physical Facilities. These upgrades, by departmental area, are expected begin prior to the start of the academic school year and continue for the rest of the year. They will include the deployment of Windows 7, Office 2010 and a migration from the Physfac network domain to the central One Purdue domain. Targeting the more than 325 five and six-year old computers in the Physical Facilitates environment, the hardware upgrades will be a combination of new computer purchases along with “repurposing” 150, three year old computers from ITaP’s academic student labs. This combination is designed to keep replacement costs low while upgrading over a third of Physical Facilities’ computers. Computers not being replaced by better hardware will be reworked to get Windows 7, Office 2010 and migrated to OnePurdue in conjunction with the hardware upgrades. The actual deployment timelines of the replacements will be handled by the CSDS in coordination with ADCOM-PF and each departmental area.

NEW PRINTER/COPIER/SCANNER/FAX REPLACEMENT PROCESS

In conjunction with Purchasing’s Procurement Services’ “Purchasing a Copier/Printer/Fax/Scanner/MFC etc” process, CSDS has instituted the following procedures in acquiring new print/copy devices:

“In order to match the Department’s budget and business printing needs with the appropriate printer purchase, a pre-purchase consultation with a strategic sourcing vendor representative, CSDS staff member, and a departmental representative is required by Purchasing and the Strategic Sourcing Initiative. Departments may not purchase printers outside of this process without Purchasing’s approval. All new printer purchases should be coordinated with CSDS. …. To facilitate a more stable and secure environment, and faster installation times, CSDS supports HP and Toshiba printers exclusively which have been proven to be stable in our environment and are recommended by strategic sourcing vendors. Cannon IV of Indianapolis is a Purdue strategic sourcing vendor providing HP and Toshiba printers and is the CSDS preferred vendor for procurement and repair.”

For further details on this policy and process, please see the Procurement Services link at http://www.purdue.edu/business/bpnews
and the CSDS link at
https://www.itap.purdue.edu/csds/standards/CSDS%20Printer%20Support%20Standard.pdf

If your area is thinking about replacing or adding a print/copy device, please initially contact Orlo Shoop, your IT facilitator in ADCOM-PF, to begin the process.

MOVING COMPUTERS

If you are needing to move computers in your department, please contact Orlo (acpf-requests@purdue.edu) in advance to provide the necessary coordination with CSDS. CSDS has established processes to standardize such moves across support areas and needs specific information regarding moves.

CONFUSED ON WHERE TO GET HELP?

Generally speaking – If it was working yesterday and not today - call the CSC at 4-4000 or itap@purdue.edu Other requests (services) should be routed to Administrative Computing-Physical Facilities (ADCOM-PF) at 47776 or at acpf-requests@purdue.edu Please consult the ADCOM-PF web site “Services" https://www2.itap.purdue.edu/Physfac/ASP/Services.asp and the Cooperative Services-Desktop Support (CSDS) site http://www.itap.purdue.edu/csds/ to help guide you along.

WISH TO PROVIDE FEEDBACK ON THE IT SERVICES YOU ARE RECEIVING?

Feel free to contact Orlo Shoop at ogshoop@purdue.edu or Chris Frazee at clfrazee@purdue.edu.